Returns & Exchanges
At Gallery by Flo, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a 30-day window for returns and exchanges on all eligible products.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.
Prepare the Package
Securely pack the unused products in their original packaging, ensuring all protective seals and bonus samples are included to qualify for a full refund.
Ship to Our Studio
Affix the pre-paid shipping label provided via email to your parcel and drop it off at any authorized courier location within 7 days of your request.
Quality Inspection & Refund
Once our beauty experts verify the condition of your return, we will process your refund or exchange to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing