Frequently Asked Questions
Everything you need to know about your Gallery by Flo beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. After your beauty essentials ship, a second email containing a tracking number will be sent so you can follow your package's journey.
Are your products cruelty-free?
Yes, at Gallery by Flo, we are committed to ethical beauty. All of our products are 100% cruelty-free and are never tested on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We want you to love your glow. If you are not satisfied, we accept returns of unopened and unused products within 30 days of purchase for a full refund.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.